FAQ’s
faq
Yes, we offer COD on selected orders. Availability may vary based on your location.
Orders are usually delivered within 4–7 working days, depending on your city and pincode.
Yes! Our jewellery is crafted with high-quality plating and protective coating to ensure long-lasting shine and durability.
We offer a 7-day refund only for damaged or defective products. To apply, share photos/videos of the damage within 7 days of delivery.
Yes, exchanges are available for unused products reported within 7 days. Exchanges are not applicable for items purchased during sale or clearance.
Please email us within 7 days at support@jewelsbyayana.com with:
1. Order ID
2. Photos/videos of the damaged item
3. Explanation of the issue
We’ll assist you immediately.
You can track your order anytime through our “Track Your Order” page using your order ID.
Yes! Our jewellery is designed for everyday comfort and long-lasting shine, but we recommend storing them properly and avoiding chemicals, perfumes & alcohol based products for best results.
Yes, we provide premium packaging suitable for gifting at no extra cost.
You can reach us via email at support@jewelsbyayana.com or through our Contact Us page. We typically respond within 24–48 hours.