Terms & Conditions
Jewels By Ayana
Welcome to Jewels By Ayana. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. Use of Website
By using our website, you:
- Agree to provide accurate and complete information.
- Must not misuse the website (e.g., hacking, spreading harmful content, etc.).
- Must be at least 18 years old or use the site under adult supervision.
2. Product Information
We aim to display product details, colors, and descriptions as accurately as possible.
However:
- Colours may slightly vary due to screen differences.
- Minor variations in product design may occur due to lighting or manufacturing processes.
We reserve the right to modify product details or discontinue products without prior notice.
3. Pricing & Payments
- All prices are listed in INR and include applicable taxes (unless stated otherwise).
- We reserve the right to update prices at any time.
- Payments can be made via UPI, Net Banking, Cards, Wallets, or COD (where available).
- For COD orders, additional charges may apply based on location.
4. Orders & Acceptance
Placing an order does not guarantee acceptance.
Your order may be cancelled if:
- The product is out of stock
- Payment verification fails
- Wrong information is provided
- Any suspicious activity is detected
You will be notified in case of cancellation.
5. Shipping & Delivery
- Delivery timelines are estimated between 4–7 working days, depending on location.
- Delays may occur due to weather, courier issues, festivals, or unforeseen events.
- Shipping updates will be shared via email or SMS.
6. Return, Refund & Exchange Policy
We offer a 7-day refund only for damaged or defective products.
To qualify:
- Damage must be reported within 7 days of delivery
- The item must be unused and in original packaging
- Photo/video proof is required
For full policy details, please refer to our Refund Policy page.
7. Cancellation Policy
- Orders can be cancelled before shipping.
- Once dispatched, cancellation is not possible.
In case of prepaid orders, refunds will be initiated within 5–7 business days after cancellation approval.
8. Intellectual Property
All content on this website—including logos, images, designs, text, and graphics—is the property of Jewels By Ayana.
Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
Jewels By Ayana is not responsible for:
- Delays caused by courier partners
- Damage due to mishandling after delivery
- Losses arising from improper use of products
- Errors due to incorrect customer-provided information
Our maximum liability is limited to the order value.
10. User Conduct
You agree not to:
- Violate laws or third-party rights
- Upload harmful or offensive content
- Attempt unauthorized access to our systems
Violation may result in account suspension.
11. Third-Party Links
Our website may contain links to external sites.
We do not control or endorse these sites and are not responsible for their content or policies.
12. Modifications to Terms
We may update these Terms & Conditions at any time.
Continued use of the website indicates acceptance of updated terms.
13. Contact Us
For questions or concerns about these Terms, contact us at:
Jewels By Ayana
Email: support@jewelsbyayana.com
Location: Sector-119, Noida, India